Hairydog Limited - specialists in technical writing
Technical Writing Services
Hairydog Ltd offers a professional technical author service, whether the result is printed documents, on-line help, or documents delivered by intranet, internet or digital media.
Writing clear, accurate and useful instructions is a specialist skill. We specialise in technical writing. Good documentation makes your product easier to use, easier to maintain, and easier to sell.
It is a mistake to let designers, business experts and programmers write documentation: experience shows that they almost always lack the specialist communication skills required to get an optimal result. Use their expertise to do what they are good at instead!
We are happy to help you determine the documentation strategy and approach that suits you best. As documentation specialists, we can help you choose the best way to document your products, which will more than pay for itself.
Read why and how...
There are several "stages" of user experience, and good documentation helps the user through each stage.
By providing good documentation, you help your customers make the most of your product's features, whether they are evaluating the product, are new users, or experienced experts seeking details of advanced features.
By explaining how your product works in a way that users can follow, you reduce support costs, minimise returns and increase user satisfaction.
When specifying and designing a product, it is vital to have accurate, clear and understandable specifications and designs.
By investing in good technical documentation, you benefit from more effective development and maintenance of your product, and avoid the cost of mistakes arising from misunderstanding the specifications.
In recent years, printed documentation has given way to on-line help of various sorts. In many ways this is an improvement from the user's perspective, and easier to access, but help systems need a specialist approach if they are to be effective.
By providing the right level of help at every stage, good help can greatly enhance the user's effectiveness, without making them struggle to find the information they need.
Localisation isn't just translation. It also involves producing something that feels "right" to the person reading it. Easy to understand, clear, unambiguous, and using familiar terms and concepts. To make your product accepted, it needs to seem comfortably familiar to the user.
We can "translate" your "English" documentation into English. Whether it is written in US English, English by a non-native speaker, or just in "Engineer's English", we can transform it into documentation that a British user will feel comfortably at home with and understand easily.
If you need an example of the problem, look at the instructions for a video recorder or other device imported from the Far East.
We can arrange translation and localisation to and from other languages and countries by specialist translators on your behalf.
If you want any more information about our services and how we can help your business, please get in touch.
Hairydog Ltd • tel 01422 418600 • tel 0845 124 9504 • fax 0870 432 9680 •